Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (if applicable).

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at csanpedro@pepshopllc.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Custom made items (if applicable)
All KlingerTM backpack straps with specified custom lettering (e.g. heat transfer vinyl (HTV) monograms) will only receive a 65% refund.

Exchanges (if applicable)
We only replace items if they are defective, damaged or incorrectly customized . If you need to exchange it for the same item, send us an email at csanpedro@pepshopllc.com and send your item to: The Pep Shop LLC, 303 Medford Dr., Greer, SC, 29650, United States.

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.